Privacy policy

Welcome to ShopViva. Your privacy is important to us. This Privacy Policy explains how ShopViva collects, uses, stores, and protects your personal information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Delivery and billing address
  • Phone number
  • Email address
  • Order and purchase details
  • Payment-related information
  • Communication and customer-support information

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm orders and payments
  • Contact you regarding your order
  • Provide customer support
  • Process returns, refunds, and replacements
  • Improve our products, website, and services
  • Prevent fraudulent or unauthorized transactions
  • Send promotional or marketing communications where permitted

3. Payment Information

Payments may be processed through third-party payment providers. ShopViva does not intentionally store your complete debit card, credit card, UPI, or banking credentials on its own servers.

Payment information may be handled directly by the relevant payment service provider according to its privacy and security policies.

4. Cash on Delivery

For Cash on Delivery orders, we may collect the information necessary to verify and deliver your order, including your name, phone number, and delivery address.

If a refund is required for a COD order, we may request additional payment details needed to process the refund securely.

5. Sharing of Information

We may share necessary information with trusted third parties when required to provide our services, including:

  • Shipping and courier companies
  • Payment processors
  • E-commerce and technology service providers
  • Customer-support service providers
  • Government or legal authorities when required by applicable law

We do not sell your personal information to third parties.

6. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember your preferences
  • Understand website usage
  • Improve your shopping experience
  • Support advertising and marketing activities, where applicable

You may be able to control cookies through your browser settings.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Services

Our website may contain links to or use services provided by third parties. These third parties may have their own privacy policies and terms.

ShopViva is not responsible for the privacy practices of third-party websites or services.

9. Marketing Communications

If you provide your contact details, we may contact you about offers, promotions, new products, or other ShopViva updates where permitted.

You may request to stop receiving promotional communications at any time by contacting us.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where applicable
  • Opt out of certain marketing communications

To make a privacy-related request, please contact us using the details below.

12. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal requirements.

13. Changes to This Privacy Policy

ShopViva may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

ShopViva
Email: shopvivaa.in@gmail.com
WhatsApp: 7034994150
Instagram: @shopvivaa.in
Website: shopsviva.store

Thank you for trusting ShopViva.