Terms of service

Welcome to ShopViva. By accessing or using our website, shopsviva.store, or purchasing products from us, you agree to comply with these Terms of Service. Please read them carefully before using our website.

1. About ShopViva

ShopViva is an online shopping store that offers products to customers through its website.

For questions, orders, or customer support, you can contact us using the details provided at the end of these Terms.

2. Acceptance of Terms

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these terms, please do not use our website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on your device or screen.
  • Product images may be for illustration purposes.
  • Product availability may change without notice.
  • We reserve the right to correct errors in product information or pricing.

4. Prices and Payments

All product prices displayed on the website are subject to change without prior notice.

We may offer different payment methods, including Cash on Delivery (COD) and online payment options, depending on product and location availability.

We reserve the right to refuse or cancel an order in cases involving:

  • Incorrect pricing
  • Suspected fraudulent activity
  • Payment issues
  • Product availability problems
  • Incorrect or incomplete customer information

5. Orders

Placing an order through our website constitutes a request to purchase a product.

After placing an order, you may receive an order confirmation. An order is considered accepted when ShopViva confirms or processes the order for fulfillment.

We reserve the right to cancel an order before shipment when necessary.

6. Cash on Delivery

For COD orders, customers agree to pay the full order amount at the time of delivery.

Customers should provide a valid phone number and accurate delivery address.

Repeated refusal of COD orders or fraudulent orders may result in restrictions on future COD purchases.

7. Shipping and Delivery

We will make reasonable efforts to deliver orders within the estimated delivery period provided at the time of purchase.

Delivery times may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect addresses
  • Unavailability of the customer
  • Other circumstances outside our reasonable control

Customers are responsible for providing accurate delivery information.

8. Returns, Refunds and Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

For eligible return or refund requests, customers may be required to provide photographs, videos, order details, or other information needed to verify the issue.

9. Cancellation

Customers may request cancellation before an order is shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process.

10. User Responsibilities

When using our website, you agree to:

  • Provide accurate and complete information.
  • Use the website only for lawful purposes.
  • Not attempt to interfere with or damage the website.
  • Not submit fraudulent or misleading orders.
  • Not use the website to distribute harmful or unlawful content.
  • Not attempt unauthorized access to our systems or accounts.

11. Intellectual Property

All content on the ShopViva website, including logos, branding, text, graphics, product descriptions, images, designs, and other materials, may be owned by or licensed to ShopViva.

You may not reproduce, copy, modify, distribute, or commercially use ShopViva content without prior written permission, except where permitted by applicable law.

12. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, and other technology providers.

These services may have their own terms and privacy policies. ShopViva is not responsible for the independent policies or actions of third-party service providers.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption
  • Error-free
  • Completely secure
  • Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, ShopViva will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Our responsibility regarding a product or order will generally be limited to the remedies available under our applicable policies and applicable law.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

15. Changes to These Terms

ShopViva reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when posted on our website. Your continued use of the website after changes are posted means that you accept the updated Terms.

16. Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian laws and regulations.

17. Contact Us

If you have questions regarding these Terms of Service, please contact us:

ShopViva
Website: shopsviva.store
Email: shopvivaa.in@gmail.com
WhatsApp: 7034994150
Instagram: @shopvivaa.in

Thank you for shopping with ShopViva.