Return & Refund Policy

Last Updated: August 25, 2026

Welcome to ShopViva. We want you to have a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept return requests if:

• The product received is damaged or defective.
• You received the wrong product.
• The product has missing parts or items.
• The product is significantly different from what was ordered.

To request a return, please contact us within 7 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

• The product must be unused and in its original condition.
• Original packaging, tags, and accessories should be included.
• You may be asked to provide clear photos or videos showing the issue with the product.
• Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for a return.

3. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used or damaged after delivery.
• Products without original packaging or accessories.
• Personal-use or hygiene-related products, where applicable.
• Products clearly marked as non-returnable.

4. Refund Policy

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method, where applicable.
• For Cash on Delivery (COD) orders, we may request your bank account or UPI details to process the refund.

Please note that shipping or delivery charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product.

5. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible, and the customer may need to follow the return process.

6. How to Request a Return or Refund

To request a return, refund, or replacement, contact us with your:

• Order number
• Registered name and contact details
• Photos or videos of the product, if damaged or incorrect
• Reason for the return request

Contact Us

Email: shopvivaa.in@gmail.com
WhatsApp: 7034994150
Instagram: @shopvivaa.in
Website: ShopViva

We will review your request and get back to you as soon as possible.

7. Contact & Support

If you have any questions regarding returns, refunds, cancellations, or replacements, please contact the ShopViva Customer Support Team.

ShopViva – Your satisfaction matters to us.