Shipping policy

Thank you for shopping with ShopViva. This Shipping Policy explains how we process and deliver orders placed through shopsviva.store.

1. Order Processing

  • Orders are generally processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Processing times may vary depending on product availability and order volume.
  • You will receive order and shipping updates using the contact details provided during checkout.

2. Delivery Time

After your order has been shipped, delivery generally takes approximately 3–10 business days, depending on your location and the courier service.

Delivery times are estimates and may vary because of:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Incorrect or incomplete addresses
  • Unsuccessful delivery attempts
  • Other circumstances beyond our reasonable control

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, ShopViva may offer free shipping or promotional shipping rates on selected products or orders.

4. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and locations.

For COD orders:

  • The customer must pay the complete order amount when the order is delivered.
  • A valid phone number and accurate delivery address must be provided.
  • COD availability may vary depending on the delivery location and product.
  • Repeated refusal or cancellation of COD orders may affect future COD availability.

5. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been shipped.

Tracking updates are provided by the relevant courier or delivery partner and may take some time to appear after shipment.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete address
  • PIN code
  • Phone number

ShopViva may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery

If a courier partner is unable to deliver an order because the customer is unavailable, the address is incorrect, or delivery is otherwise unsuccessful, the courier may attempt redelivery.

Additional action may be required from the customer to complete delivery.

8. Damaged Packages

If your package appears seriously damaged at the time of delivery, please contact ShopViva as soon as possible.

For damaged or incorrect products, customers may be required to provide photographs or videos of the package and product for verification.

Please refer to our Return & Refund Policy for information regarding eligible returns, refunds, and replacements.

9. Delayed or Lost Shipments

Although we work with delivery partners to provide reliable shipping, delays can sometimes occur.

If your order appears significantly delayed or is reported as lost, please contact us with your order number so that we can investigate with the relevant delivery partner.

10. International Shipping

At present, shipping availability may be limited to selected locations. International shipping, where offered, may be subject to additional delivery charges, customs duties, taxes, and other applicable fees.

Any such charges may be the responsibility of the customer unless otherwise stated at checkout.

11. Contact Us

For shipping-related questions or assistance, please contact us:

ShopViva
Website: shopsviva.store
Email: shopvivaa.in@gmail.com
WhatsApp: 7034994150
Instagram: @shopvivaa.in

Thank you for choosing ShopViva!